FAQ
Forgotten password
How to reset your password if you have forgotten it.
If you no longer know your password, you can request a new one:
- Go to the password reset page.
- Enter your email address (as registered with StepBridge) and your username. Not sure which ones you used? Check your inbox for previous emails from StepBridge — your username appears in brackets after your name.
- Click Send email. If you have entered your email address and username correctly, you will receive an email with a link straight away.
- Click Reset password in the email.
- Choose a secure password of at least 8 characters, enter it twice, and click Reset password. Passwords that are too easy to guess will be rejected.
- You can now log in with your new password.
Haven't received an email? Check your spam folder. Contact support@stepbridge.com.au if you need further assistance.
Do you still know your current password and just want to change it? See Change password.